Refund & Return Policy

At Marie Custom Goods, customer satisfaction is our priority. Please read our refund and return policy below:

1. Returns

• Returns are accepted only for items that are defective, damaged, or incorrect upon delivery.
• To be eligible for a return, you must contact us within 3 days of receiving your item.
• Items must be unused, in their original condition, and with original packaging.
• Customized or personalized items are not eligible for return unless defective or incorrect.

2. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed via your original payment method within 7–10 business days.
• Shipping fees are non-refundable except in cases where the item received was incorrect or defective.

3. Exchanges

• We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at contact@mariecustomgoods.com.

4. How to Start a Return

• Contact us at contact@mariecustomgoods.com with your order number, reason for return, and photo evidence (if applicable).
• We will provide instructions for the return process.

Last updated: July 14, 2025